Facebook in Talks With Banks to Expand Customer Service

Facebook said on Monday it is in talks to deepen links with banks and financial institutions, saying it can help the firms improve their customer service.

The social media company said users of financial firms such as PayPal, Citibank, and American Express could link their financial accounts with Facebook’s Messenger and chat with a customer service representative.

The Wall Street Journal had reported that Facebook had asked banks to share detailed financial information about their customers, including card transactions and checking-account balances.

A Facebook spokeswoman said the company could see some financial information from such users if they choose to opt-in, but did not use it for “advertising or anything else”.

“We’re not using this information beyond enabling these (customer service) types of experiences,” Facebook said in a statement. “A critical part of these partnerships is keeping people’s information safe and secure.”

The Journal report said Facebook over the past year has asked JPMorgan Chase, Wells Fargo & Co, Citigroup and US Bancorp to discuss potential offerings it could host for bank customers on Facebook Messenger.

“The idea is that messaging with a bank can be better than waiting on hold over the phone,” the company said.

  • Share your mind about this:

    This site uses Akismet to reduce spam. Learn how your comment data is processed.

css.php
INDwealth raises ₹220 crore from Steadview Capital as seed capital
Sukkhi raises ₹51 crores from Carpediem Capital & Duane Park
The ghost inside my head.
I just want to sleep.
Basic Dining Table Etiquettes That You Should Follow
4 Interesting Facts About Weddings You Never Knew
Mumbai-Ahmedabad bullet train in the works but 40% seats on route go vacant
History Of Halloween: The Visit Of Spirits Of Dead To The Town
Web Creator Berners-Lee Launches Contract for Better Internet
OnePlus 6T: Best alternatives in India for the new OnePlus flagship
Micromax launches the first Google-Certified Android TV
Facebook launches Digital Literacy Library in six Indian languages
5 Good Books To Read This Summer
Cocktail booklet
Cocktail by Vikram Karve
APJ Abdul Kalam India 2020
India 2020 – A vision for the new millennium!
Chanakya Neeti Summary by Amrut Deshmukh
Chanakya Neeti- Summary Part 3